Studio policies

Terms of service.

How we agree the scope of a project and work with you during design, development and handover.

Enquiries and agreement

The service pages describe work we can undertake. Your written quotation and project agreement specify the deliverables, price, currency, payment dates and delivery arrangements for your project. You can review them before accepting the work.

Content and access

Please provide the copy, assets and feedback agreed in the project scope. Supply only material you own or have permission to use. Arrange a secure method with us before sharing passwords, private customer data or administrative access.

Quotations, invoices and changes

After acceptance we invoice on the terms agreed for the project. If either party proposes a change to the scope, we discuss its effect on cost and timing and confirm the change in writing before proceeding.

Ownership and external services

The written project terms set out the files, licences and usage rights included in the handover. Fonts, plugins, themes, app stores, hosting and other external services may carry separate terms or ongoing charges. We identify relevant dependencies when agreeing the scope.

Delivery, support and concerns

See our project delivery policy for review and handover arrangements and our cancellations and refunds policy for ending a project. For a concern, email your project reference and a description so we can review it with you. Your statutory rights continue to apply.