Studio policies

Privacy policy.

How Finity Solutions Ltd handles information about visitors, enquirers and clients.

Who is responsible

Finity Solutions Ltd (company number 17555684) is responsible for personal data described here. Our registered office is Unit A1755 SIU Offices, 4–6 Greatorex Street, London E1 5NF, United Kingdom. For privacy requests, email [email protected].

Information and purposes

When you contact us, we receive the name, contact details, messages and project material you choose to share. We use these details to answer enquiries, prepare quotations, deliver agreed work and provide support. Billing information also helps us issue invoices and maintain required accounting records.

Why we use it

For individual clients, we use information to take requested steps before entering a contract and to perform that contract. For business contacts, we have a legitimate interest in answering enquiries and managing the client relationship. We also process records where required by accounting or other legal obligations.

Browsing and messaging

The site itself sets no cookies and contains no embedded chat or analytics. The hosting server may log IP addresses, timestamps and requested pages for operation and security. WhatsApp links open a separate service only when selected. WhatsApp processes the chat under its own privacy policy. Email is available if you prefer.

Access, sharing and retention

People working on your enquiry or project may need access to its records. Hosting, email and messaging providers process data as part of delivering their services. Information may be accessed outside the UK depending on the people and providers involved. Contact us for details about destinations and any transfer safeguards relevant to your project. We keep enquiries while they are needed for follow-up, project records for delivery, support or resolving disputes, and financial records for the applicable legal retention period.

Your rights

Depending on the circumstances, you can request access, correction, erasure, restriction or a portable copy of your data, or object to processing based on legitimate interests. Email us with enough detail to identify the records. You can also complain to the UK Information Commissioner’s Office.