Studio policies

Cancellations & refunds.

How to request a cancellation, raise a delivery concern or ask about a refund for commissioned work.

Making a request

Email [email protected] with your name, the project or invoice reference and the change you are requesting. For a delivery issue, describe the affected work so we can investigate.

Business projects

We review the accepted agreement, work already delivered, payments received and any authorised third-party costs. We explain the calculation of any remaining amount or refund in writing and agree the handover of completed work as applicable.

Consumer projects

For UK consumers, a distance service contract normally has a 14-day cancellation period beginning the day after the contract is made. If you expressly request an early start, a proportionate amount may be due for work performed before cancellation. The right can end after full performance with the required consent and acknowledgement. UK consumer cancellation rules.

Refunds and other rights

We confirm any refund due, its amount and the payment arrangements in writing. Where the statutory cancellation rules apply, reimbursement is made within the applicable legal deadline. You can also contact us about work that does not meet the agreed requirements. Your legal remedies remain available.