Issue diagnosis
Trace a problem using the affected page, device and steps that trigger it.
Design & support
Website maintenance & support.
Keep an existing website usable as content, dependencies and the needs of your business change.
Inside the project.
A slow page, a broken form or an update that changes a layout can interrupt a working site. We start by reproducing the issue and agreeing what should happen once it is fixed.
Updates & fixes
Agree a backup and testing plan before changing themes, plugins, content or code.
Ongoing improvements
Prioritise future changes and agree support coverage and response arrangements for your site.
Where to start.
Send the affected URL, the steps to reproduce the issue and any recent changes. Share credentials only through an agreed secure channel.
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